Jun 15, 2022
Having a cancellation policy in
theory versus putting it into practice in your salon are two very
different things. If you've never communicated your policy with
clients, how comfortable do you actually feel in charging them for
a no-show or last-minute cancellation, or the dreaded situation
when a client arrives at your salon too late for their appointment.
That is #awkward because it can become a face-to-face conflict or
uncomfortable conversation that pulls you away from other clients.
The alternative is running so late all day if you squeeze them in
that your wish they actually were a no-show.
None of this is workable. None of this is sustainable. Let me help you with some insights into how my salon business communicates policies and enforces them with kindness in this podcast.
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