Preview Mode Links will not work in preview mode

Colour Kristina Talks Podcast for Hairdressers


Oct 6, 2022

In this episode, we’re talking about strategies for responding to negative feedback or 1-star reviews and why you need one to protect yourself and your salon biz.

There are 3 things I suggest doing when you get a negative google review. These are easy-to-action steps that are best done quickly after the review has been published to your page or your salon business page.

Those steps are:

  • Respond with kindness
  • Offer a solution that aligns with your business policies
  • Acknowledge and apologise

    Listen to episode 114 of the Colour Kristina Talks Podcast for Hairdressers to learn how to respond to negative reviews.

- - - - - - - - - -

Want to learn more? Here are a few ways I can help you:

FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding. 

https://www.kristinarussell.online/webinar

 

Full show notes and learning resource links can be found at https://www.kristinarussell.com.au/114

 

DM KRISTINA ON INSTAGRAM - let's chat! https://www.instagram.com/colourkristina