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Colour Kristina Talks Podcast for Hairdressers

Oct 6, 2022

In this episode, we’re talking about strategies for responding to negative feedback or 1-star reviews and why you need one to protect yourself and your salon biz.

There are 3 things I suggest doing when you get a negative google review. These are easy-to-action steps that are best done quickly after the review has been published to your page or your salon business page.

Those steps are:

  • Respond with kindness
  • Offer a solution that aligns with your business policies
  • Acknowledge and apologise

    Listen to episode 114 of the Colour Kristina Talks Podcast for Hairdressers to learn how to respond to negative reviews.

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Want to learn more? Here are a few ways I can help you:

FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding.


Full show notes and learning resource links can be found at