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Colour Kristina Talks Podcast for Hairdressers

Jun 15, 2022

Having a cancellation policy in theory versus putting it into practice in your salon are two very different things. If you've never communicated your policy with clients, how comfortable do you actually feel in charging them for a no-show or last-minute cancellation, or the dreaded situation when a client arrives at your salon too late for their appointment. That is #awkward because it can become a face-to-face conflict or uncomfortable conversation that pulls you away from other clients. The alternative is running so late all day if you squeeze them in that your wish they actually were a no-show. 

None of this is workable. None of this is sustainable. Let me help you with some insights into how my salon business communicates policies and enforces them with kindness in this podcast.

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Full show notes and learning resource links can be found at


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