Oct 6, 2022
In this episode, we’re talking about strategies for responding to negative feedback or 1-star reviews and why you need one to protect yourself and your salon biz.
There are 3 things I suggest
doing when you get a negative google review. These are
easy-to-action steps that are best done quickly after the review
has been published to your page or your salon business
page.
Those steps are:
- Respond with kindness
- Offer a solution that aligns with your business policies
- Acknowledge and apologise
Listen to episode 114 of the Colour Kristina Talks Podcast for Hairdressers to learn how to respond to negative reviews.
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Want to learn more? Here are a few ways I can help you:
FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding.
https://www.kristinarussell.online/webinar
Full show notes and learning
resource links can be found
at https://www.kristinarussell.com.au/114
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